Privacy Policy

1. Introduction

BIZBRANE PTY LTD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business management platform and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and contact information
• Company name, address, and business details
• Payment and billing information (processed securely through third-party payment processors)
• Account credentials and authentication information
• Employee and team member information
• Financial data, invoices, quotes, and accounting records
• Customer and CRM data
• Project and task information
• Any other information you choose to provide

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log data (access times, error logs, performance metrics)
• Location data (if enabled and with your permission)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Send you service-related communications
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Analyze usage patterns to enhance user experience
• Send marketing communications (with your consent, where required)

4. Third-Party Services and Payment Processing

4.1 Payment Processing - Paystack

We use Paystack, a third-party payment processor, to handle all payment transactions. When you make a payment through our Service:

• Your payment information (credit card details, bank account information) is collected and processed directly by Paystack
• We do not store your full credit card numbers or sensitive payment information on our servers
• Paystack's use of your personal information is governed by their Privacy Policy, available at: https://paystack.com/legal/privacy
• We receive transaction confirmations and payment status information from Paystack to process your orders and manage your subscription

4.2 Other Third-Party Services

We may use other third-party services to support our operations, including:

• Cloud Hosting Services: For data storage and infrastructure
• Analytics Services: To understand how our Service is used
• Email Services: To send transactional and marketing emails
• Customer Support Tools: To provide customer service
• Integration Partners: For business tool integrations (e.g., accounting software, CRM systems)

These third-party service providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our Service
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• With Your Consent: When you have given us explicit permission to share your information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or business purposes.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt-out of marketing communications
• Objection: Object to certain processing activities

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: